OYSTech.lat · Jul 2025 - Present
CRM Automation Suite for Commercial Operations
End-to-end implementation of Power Apps, Power Automate, and Dataverse to reduce operational friction and improve customer-service traceability.
- 35% reduction in operational time
- 40% improvement in query performance
Challenge
Commercial operations were fragmented across disconnected processes, with manual validations and low visibility into customer interaction status.
Solution
I designed an enterprise app suite on Power Apps, implemented advanced flows in Power Automate, and optimized the Dataverse data model. I also added C# plugins for critical business rules and REST integrations with external channels.
Key Technical Decisions
- Separated daily operational UX (Canvas) from structured management flows (Model-Driven).
- Added resilient automation patterns for retries and failure handling.
- Modeled entities around frequent query paths to reduce latency.
Outcome
The team reduced operational time by around 35% and improved query performance by about 40%, enabling a more scalable and reliable workflow.